Huawei GNOC Front Office Engineer

Huawei Romania is offering a challenging position, the opportunity to grow with us and good salary compensation.

OVERALL PURPOSE OF POSITION
• Supervision 24/7 of complete mobile network and all related services and applications in accordance with the agreed service levels.
• Takes the first corrective actions to isolate and neutralize the incidents and if necessary escalate to next technical level support. 
• Dispatch and control 1st line Field Service technicians.
• Incident management during the trouble ticker life cycle & trouble ticket handling End to End including follow up till resolution 

MAIN TASKS
• Network surveillance, 1st Level restoration and preventive maintenance;
• Work utilizing pre-prepared Instruction, Script commands, etc.; handle 80% of upcoming issues and 20% escalate to Back Office.
• Ticket record and solve standard problems;
• Interaction with other technicians, customer technical staff and other groups within Service Delivery organization
• Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level
• Handling, from reception of request until closure 
• Resolve incidents by co-ordinate 2nd/3rd line supplier support.
• Performing basic changes in accordance with the Change Management process.
• Support the Problem Management process by providing input for problem tickets, based on occurred incidents.
• Supports the Configuration Management process by updating CMDB based on incidents.
• Support the Change Management process by controlling final execution of all Planned Works for all network and services (NT, IT and Fixed) to minimize service disruption.
• Report on relevant KPI’s in relationship to agreed levels.
• The engineer will be the responsible team member, working in a shift 24x7.

KNOWLEDGE, EXPERIENCE AND TECHNICAL SKILLS
• Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering
• Experience with ICT operations and maintenance support is a plus
• Be able to judge on operational acceptance complex new systems / applications
• Computer knowledge: Windows, Word, Excel, Power Point, Outlook etc.

Qualifications that are an advantage:
• Experience in a monitoring environment using a network management system.
• Experience in a Network Operations or IT service desk environment.
• Good understanding of Mobile Telecom technologies and services (GSM/UMTS/WLAN/TCP-IP/SMS/VMS etc.)
• Good understanding of Fixed Telecom technologies and services (xDSL/Routing and switching/VoIP/Mail etc.). 
• Good understanding of IT technologies 
• Previous experience in NOC environment could be a plus.
• Ability to learn the working of new nodes which are added in the network
• Good knowledge of support and supply processes